Terms

How these terms work

One Point Four West Ltd ("One Point Four West", "we", "us") offers several services through this website. These terms are the contractual framework that applies to each of them. In these terms "you" means the person or organisation using the service, whether as a consultancy client, a purchaser of a product, or a subscribing firm.

For consultancy work, the primary agreement is the engagement letter signed between you and us. These terms supplement that engagement letter. Where the engagement letter and these terms conflict on a point covered by the engagement letter, the engagement letter prevails. Where the engagement letter is silent on a point, these terms apply.

For free resources, paid document packs, support tiers and the Gender Pay Gap Reporter, these terms apply directly from the point of download, purchase or account creation, and are the complete agreement between you and us for those services.

For diagnostic platform subscriptions purchased self-serve through this website, checkout requires acceptance of a separate agreement: the Platform Agreement, which includes the Data Processing Agreement (Schedule 1) and the Acceptable Use Policy (Schedule 2). The Platform Agreement is the controlling agreement for platform use. These public terms apply in addition, and only to the extent they do not conflict with the Platform Agreement. Where there is any conflict on a subject covered by the Platform Agreement, the Platform Agreement prevails.

Where more than one of the above routes applies to you (for example, a consultancy client who also subscribes to the platform), each set of terms applies to the service obtained under it.

These services are offered to and used by businesses. We expect you to be engaging us in your capacity as a business, trader or professional, not as a consumer, and the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not normally apply. If you are in fact acting as a consumer when using a particular service, your statutory consumer rights are preserved and prevail over any term in these terms that would otherwise conflict with them.

Scope of work

The work covered by each engagement is set out in the engagement letter. If the scope changes materially, the parties agree an amendment in writing before that work starts. We will not perform work outside the agreed scope without the client's prior written agreement. Where out-of-scope work is authorised in writing, it is charged at the day rate or hourly rate specified in the engagement letter, unless otherwise agreed.

Fees

Fees are set out in the engagement letter, either as a fixed project fee, a day rate or an hourly rate. A day is up to eight hours of professional time. Hourly work is charged in minimum one-hour increments and at a premium to the day-rate equivalent, reflecting the scheduling and administrative overhead of short engagements.

Travel time exceeding one hour each way may be charged at 50% of the applicable day or hourly rate.

All fees are quoted exclusive of VAT. VAT will be added at the standard rate (currently 20%) where applicable. One Point Four West Ltd is VAT registered (VAT No. 515 7060 09).

Expenses

Reasonable travel, subsistence and accommodation expenses may be charged where work requires travel outside the local area. Expenses are invoiced at cost and payable under the same terms as professional fees.

Unless otherwise agreed: rail travel is booked in standard class; flights are booked in economy class; mileage is charged at the HMRC approved rate (currently 45p per mile for the first 10,000 miles); and any single item of expense over £150 will be agreed with the client in advance.

Payment

Invoices are issued monthly in arrears, or at the conclusion of the engagement, and are payable within 14 days of the invoice date. If the client reasonably disputes any part of an invoice, the client notifies us in writing within 7 days of the invoice date, pays the undisputed portion within the 14-day period, and the parties work in good faith to resolve the dispute.

Late payment of an undisputed invoice entitles us to statutory interest, fixed compensation amounts and reasonable debt recovery costs under the Late Payment of Commercial Debts (Interest) Act 1998 (currently 8% above the Bank of England base rate). We may suspend work on at least 5 business days' written notice where undisputed invoices remain unpaid after the due date. Ownership of or licence in Work Product transfers only once all undisputed invoices relating to the engagement have been paid in full.

Confidentiality

"Confidential Information" means information, in any form, that is marked as confidential or that a reasonable person would regard as confidential in the circumstances, disclosed by one party to the other in connection with an engagement or a service. It includes commercial, financial, employee and client information, diagnostic inputs and outputs, and methodology documentation.

Each party keeps the other's Confidential Information confidential and uses it only for the purposes of providing or receiving the service. Each party may disclose Confidential Information (i) to its employees, subcontractors and professional advisers on a need-to-know basis, provided they are bound by equivalent confidentiality obligations, and (ii) to the extent required by law, court order or a competent regulator, giving the other party prompt notice where lawful to do so.

Confidential Information does not include information that (a) is or becomes publicly available other than through a breach of these terms, (b) was lawfully known to the receiving party before disclosure without a duty of confidence, or (c) is independently developed without reference to the disclosing party's Confidential Information. Confidentiality obligations continue for five years after the engagement or service ends, and indefinitely for any Confidential Information that constitutes a trade secret.

Data protection

Both parties comply with applicable data protection legislation, including the UK GDPR and the Data Protection Act 2018. Personal data shared in connection with a service is handled only for the purposes of delivering that service.

One Point Four West is registered with the Information Commissioner's Office under registration number ZC106734. Tim Withnall acts as the data protection contact (dpo@onepointfourwest.com).

Controller and processor roles. One Point Four West acts as data controller for: (a) account information of its direct customers and their authorised users (name, email, role, billing details); (b) platform and service telemetry; and (c) any personal data contained in marketing and sales activity. One Point Four West acts as data processor for personal data that a client or licensed firm inputs into the diagnostic platform or the Gender Pay Gap Reporter aggregate storage feature, where the client or firm remains data controller. Processor activity is carried out solely for the purpose of providing the service and in accordance with the client's documented instructions. A written data processing agreement meeting the requirements of UK GDPR Article 28 is in place for every processor relationship.

Platform click-through DPA. Firms subscribing to the diagnostic platform self-serve through this website accept a separate Data Processing Agreement at checkout as Schedule 1 of the Platform Agreement. That Data Processing Agreement is the controlling DPA for platform use and prevails over this section where the subject matter overlaps.

Full details of how personal data is collected, stored, processed, transferred internationally and retained are set out in our Privacy Policy.

Independent status

One Point Four West provides services as an independent contractor. Nothing in the engagement creates a relationship of employment, partnership or agency. One Point Four West is responsible for its own tax, National Insurance and business obligations.

Professional judgement

Where an engagement involves investigations, reviews or advisory work, findings and recommendations represent a professional opinion based on the information available at the time. Responsibility for any decisions taken on the basis of those findings rests with the client organisation.

Intellectual property

"Work Product" means the deliverables produced during an engagement for the client, including reports, frameworks, templates, presentations, written documents and diagnostic outputs. "Background IP" means the underlying frameworks, methodologies, tools, scoring systems, assessment structures, platform design and any other intellectual property owned by One Point Four West before an engagement or developed independently of it.

Background IP remains owned by One Point Four West at all times. Nothing in these terms transfers ownership of Background IP to the client.

Subject to the client having paid all undisputed fees and expenses for the engagement, One Point Four West grants the client a non-exclusive, non-transferable, perpetual, worldwide, royalty-free licence to use, copy, store and adapt the Work Product for the client's internal business purposes, and to share it with the client's own professional advisers (who are bound by confidentiality).

The client may not resell the Work Product, include it in a commercial product or service, publish it externally, or permit third parties to rely on it, without prior written agreement from One Point Four West. The client may adapt the Work Product for its own internal use but does not remove One Point Four West's proprietary markings or attributions from the original framework, unless agreed.

Liability

One Point Four West carries out all work with the reasonable skill and care implied by section 13 of the Supply of Goods and Services Act 1982.

Cap. Subject to the exclusions below, One Point Four West's total aggregate liability to the client arising out of or in connection with any engagement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the greater of (a) the fees paid or payable by the client under that engagement, or (b) £100,000. This cap applies across all claims in the aggregate, not per claim.

Excluded loss. One Point Four West is not liable for: (i) loss of profit, revenue, business, anticipated savings, goodwill or opportunity; (ii) loss or corruption of data (except where caused by our breach of a data processing agreement); (iii) indirect or consequential loss; or (iv) loss arising from reliance on Work Product by a third party outside the scope of any third-party reliance agreement signed with One Point Four West.

Unlimited. Nothing in these terms limits or excludes any liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability under section 2(3) of the Unfair Contract Terms Act 1977 where it would be unreasonable to do so.

Insurance

One Point Four West Ltd holds professional indemnity insurance of £5,000,000 each and every claim or loss (excluding defence costs), and cyber and data insurance of £100,000 in the aggregate (including all costs), both underwritten by Hiscox Insurance Company Ltd. Certificates available on request.

Termination

Either party may end an engagement by giving the other at least 30 days' written notice, or such shorter period as may be agreed. Either party may end an engagement immediately by written notice if the other party: (a) commits a material breach that is not cured within 14 days of written notice of the breach; (b) enters into any insolvency process; or (c) ceases to carry on business.

On termination, fees and expenses incurred up to the termination date remain payable. Obligations relating to payment of sums due, confidentiality, intellectual property, data protection, limitation of liability and any clause expressed or by its nature intended to survive termination continue after termination.

Free resources and templates

One Point Four West makes certain resources available through this website at no charge, including HR policy templates, template letters, manager guidance documents, the People Function Health Check and the ERA Audit. The following terms apply to all such materials.

Free resources are provided as general guidance only. They do not constitute legal advice and are not a substitute for professional advice tailored to your organisation's specific circumstances. While care has been taken to reflect current UK employment law and ACAS guidance at the time of publication, employment law changes and every organisation is different.

You are responsible for reviewing, adapting and taking independent advice on any template or resource before using it in your organisation. One Point Four West accepts no liability for any loss, claim, cost or damage arising from the use of, reliance on, or inability to use any free resource provided through this website, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise.

Free resources may not be resold, redistributed or republished without prior written permission. You may adapt them for use within your own organisation.

The People Function Health Check and ERA Audit provide indicative assessments based on the answers you provide. The results are not a professional audit, do not constitute advice, and should not be relied upon as a substitute for a proper review. One Point Four West accepts no liability for decisions made on the basis of these results.

Paid document packs

One Point Four West sells customisable document packs through this website. The following terms apply to all paid document pack purchases.

What you receive. Each pack is a set of digital documents generated in your browser using the company details and preferences you provide during the customisation process. Documents are delivered as an immediate download in Word (.docx) and Excel (.xlsx) formats.

Licence. On completion of payment, you are granted a non-exclusive, non-transferable licence to use, adapt and edit the documents within your own organisation. You may not resell, redistribute, sublicence or make the documents (or any adapted version) available to third parties, whether for commercial gain or otherwise, without prior written permission from One Point Four West.

Not legal advice. Document packs are provided as practical HR templates and general guidance. They do not constitute legal advice and are not a substitute for professional advice tailored to your organisation's specific circumstances. While care has been taken to reflect current UK employment law and ACAS guidance at the time of publication, employment law changes and every organisation is different. You are responsible for reviewing, adapting and taking independent advice on any document before using it.

Accuracy of information. The documents are generated using the information you provide during the customisation process. One Point Four West is not responsible for errors or omissions in the generated documents that result from incorrect or incomplete information entered by the purchaser.

Refunds. Because document packs are digital products delivered immediately on purchase, refunds are not ordinarily available once the customisation and download process has begun. If you experience a technical issue that prevents you from accessing or downloading your documents, contact hello@onepointfourwest.com and we will resolve it. Nothing in these terms affects your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Limitation of liability. One Point Four West accepts no liability for any loss, claim, cost or damage arising from the use of, reliance on, or inability to use any document provided as part of a paid document pack, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise. Liability is limited to the amount paid for the document pack. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Payment and VAT. Document packs purchased through this website are paid for online at the point of purchase via Stripe. Consultancy engagements and support services arranged outside the website are invoiced separately under the payment terms set out above. All prices are displayed exclusive of VAT. VAT at the prevailing rate will be calculated and added at checkout. One Point Four West is VAT registered. One Point Four West does not receive or store your payment card details.

Support and guided services

Some document packs are available with support tiers that include email correspondence and video calls via Microsoft Teams. The following terms apply to these services in addition to the document pack terms above.

What is included. The Toolkit + Support tier includes a fixed period of email Q&A and a single video call. The Guided tier includes a longer period of email and call support, a kick-off call and a mid-point check-in. The specific inclusions for each tier are set out on the product page at the point of purchase.

Scope. Support services are limited to guidance on the use and application of the purchased document pack within your organisation. They do not constitute a full consultancy engagement and do not include drafting bespoke documents, attending meetings on your behalf, or providing formal legal advice. If your needs go beyond the scope of the support tier, One Point Four West may suggest a separate consultancy engagement.

Support period. The support period begins on the date of purchase and runs for the duration specified in the tier. Unused call time or email entitlements do not roll over or carry forward beyond the support period.

Scheduling. Video calls are conducted via Microsoft Teams and scheduled by mutual agreement during the support period. Reasonable notice is required for rescheduling. Calls are not recorded unless explicitly agreed in advance by both parties.

Not legal advice. Guidance provided during support calls or email correspondence represents a professional opinion based on the information available at the time. It does not constitute legal advice. Responsibility for any decisions taken on the basis of that guidance rests with the purchaser.

Refunds. Because support services are purchased alongside a digital product and the support period begins immediately, refunds are not ordinarily available once the support period has begun. If you have not used any support services and wish to downgrade to the Toolkit tier, contact hello@onepointfourwest.com within 48 hours of purchase and we will arrange a partial refund of the difference. Nothing in these terms affects your statutory rights.

Limitation of liability. The liability limitations set out in the paid document packs section above apply equally to support and guided services. Liability for support services is limited to the amount paid for the relevant tier.

Diagnostic platform

One Point Four West operates a web-based diagnostic platform for conducting structured HR and people assessments. Licensed firms use the platform to assess client organisations across domains including governance, employee relations, talent, compliance and operational maturity. The following terms apply to all use of the platform.

Access routes. Access to the platform is available two ways: (i) self-serve subscription purchased through this website with automated provisioning and billing via Stripe; or (ii) bundled inside a consultancy engagement with One Point Four West. Where access is granted self-serve, the Platform Agreement referenced in "How these terms work" forms the controlling agreement between One Point Four West and the subscribing firm. Where access is bundled inside a consultancy engagement, the engagement letter is the primary agreement and these terms sit alongside it.

Licence tiers and seats. Self-serve subscriptions are sold in three tiers — Solo, Standard and Enterprise — each with a per-firm cap on the number of Authorised Users that may be provisioned. Current tier descriptions, seat caps and prices are published on the platform signup page at onepointfourwest.com. Authorised Users include both firm administrators (who manage firm settings, billing and user provisioning) and firm consultants (who run diagnostics). The firm administrator role counts against the seat cap. Provisioning additional users above the seat cap is blocked until either a seat is freed or the firm upgrades tier. Firms wishing to exceed the Enterprise seat cap should contact One Point Four West for a bespoke licence.

Subscription and billing. Self-serve subscriptions are charged annually in advance via Stripe at the price in effect at checkout. Subscriptions auto-renew on the anniversary of the initial purchase at the then-current list price for the subscribed tier. Payment method and invoice history are managed by the firm administrator through the Stripe Customer Portal, reachable from the Billing tab in firm settings. Price changes take effect at the next renewal and the firm administrator will be notified in advance. One Point Four West does not receive or store payment card details; Stripe processes payments as an independent controller.

Cancellation and refunds. Firm administrators may cancel a subscription at any time through the Stripe Customer Portal. Cancellation takes effect at the end of the current paid subscription period; the firm retains platform access and data-export rights until that date. No refund is given for the unused portion of a paid period that ends through the firm's cancellation. However, (a) where we terminate a subscription for our convenience, we refund the unused portion pro-rata from the termination date; and (b) where the firm terminates because of our uncured material breach, the firm is entitled to a pro-rata refund of the unused portion from the termination date. To raise a dispute, contact hello@onepointfourwest.com.

Per-firm subdomain. Each subscribing firm is provisioned a subdomain under onepointfourwest.com (for example, yourfirm.onepointfourwest.com) for its users to access the platform under its own brand. The subdomain is operated by One Point Four West on the firm's behalf and does not transfer ownership of the onepointfourwest.com domain or any part of it to the firm. On termination, the subdomain is retired and redirects cease to be honoured.

White-label operation. The platform is operated on a full white-label basis. Firm-facing pages, reports and exports carry the subscribing firm's brand (name, logo, accent colour and contact details configured in firm settings). One Point Four West does not require, and will not add, "powered by" attribution to firm-facing output.

Access and accounts. Each Authorised User is assigned an individual account with login credentials. Credentials must not be shared with others. Each user is responsible for the security of their account and for all activity that occurs under it. The firm administrator is responsible for inviting, provisioning and de-provisioning users within the firm's seat allocation. One Point Four West may suspend or terminate access where there is a reasonable belief that credentials have been compromised or terms have been breached.

Licence. On being granted access, the firm receives a non-exclusive, non-transferable licence to use the platform for conducting assessments in the course of its consultancy or in-house HR work. The firm may not sublicence, resell or provide platform access to third parties outside the firm without prior written agreement from One Point Four West.

Your data. Client records and diagnostic assessment data entered into the platform remain the firm's data. One Point Four West does not claim ownership of it. One Point Four West acts as data processor for client data entered by users and processes it solely for the purpose of providing the platform services. The firm is responsible for ensuring it has an appropriate lawful basis for any personal data entered into the platform.

AI-enhanced analysis. The platform optionally uses the Anthropic API to generate narrative analysis alongside diagnostic outputs. Where this feature is used, anonymised aggregate inputs (such as sector, size band and domain ratings) are transmitted to Anthropic; the subscribing firm's name and any identifying client details are removed before transmission. Anthropic PBC processes the data in the United States under international data transfer mechanisms authorised under UK GDPR Article 46, currently including the International Data Transfer Addendum to the EU Standard Contractual Clauses ("IDTA"). Anthropic does not train its foundation models on data sent via its API. Current transfer mechanism details and the Anthropic Data Processing Addendum are referenced in our Privacy Policy. AI-generated narrative is advisory only and does not alter the professional-judgement posture set out elsewhere in these terms.

Sub-processors. The platform relies on sub-processors for data storage and authentication, web hosting, payment processing, transactional email and (where the firm has the feature enabled) AI-enhanced narrative generation. The current list of named sub-processors, with their identities, hosting regions, transfer mechanisms and purpose, is maintained in the Privacy Policy and forms part of the click-through Data Processing Agreement. We give firm administrators at least 30 days' prior written notice of any proposed addition or replacement of a sub-processor. A firm administrator may object in writing within that notice period; if the objection cannot be resolved, the firm may terminate the subscription and receive a pro-rata refund of the unused portion of the paid period.

Availability. One Point Four West will take reasonable steps to keep the platform available but does not guarantee uninterrupted access. Scheduled maintenance or third-party service outages may affect availability from time to time.

Acceptable use. You agree not to use the platform for any unlawful purpose, to attempt to access data belonging to other firms, to reverse-engineer or extract the underlying software, or to introduce malicious code or interfere with platform operations. The full Acceptable Use Policy accepted at checkout sets out additional obligations. Where we reasonably believe acceptable use has been breached we notify the firm administrator and give 7 days to cure, except where the breach is a credible security threat or involves unlawful activity, in which case we may suspend access immediately and investigate.

Intellectual property. The diagnostic frameworks, assessment structures, scoring methodologies and platform design are the intellectual property of One Point Four West. The subscription licence does not transfer ownership of any of these. Reports generated from the platform (including AI-enhanced narrative) may be used within the subscribing firm and shared with the firm's own clients as part of the firm's consultancy deliverables.

Termination and data. On cancellation, non-renewal or termination of a platform subscription or consultancy engagement, access to the platform is revoked at the end of the paid period. Client assessment data is retained for up to 90 days following revocation to allow for data export requests, after which it is permanently deleted. User account data is deleted within 30 days of account closure. Firm administrators may request earlier deletion or data export by emailing dpo@onepointfourwest.com.

Limitation of liability. The platform is provided as a professional tool to support structured assessment. Diagnostic results represent a structured summary of the information entered by the user and do not constitute legal, financial or regulatory advice. One Point Four West accepts no liability for decisions made on the basis of diagnostic outputs, including AI-enhanced narrative. The general liability limitations set out elsewhere in these terms apply equally to platform use. Where the click-through Platform Licence Agreement sets a specific liability cap, that cap applies in place of the general cap in these terms for the subject matter covered by the click-through agreement.

Gender Pay Gap Reporter

One Point Four West operates a Gender Pay Gap Reporter tool that calculates statutory metrics under the Equality Act 2010 (Gender Pay Gap Information) Regulations 2017 and generates a report in Word format. The following terms apply to all use of the tool, whether on a free trial, a paid individual licence or a consultant firm licence.

What you receive. A perpetual right to use the tool for the licence scope purchased, including calculation of the six statutory gender pay gap metrics, optional extended analyses (ethnicity pay gap, disability pay gap, socio-economic background, job-level analysis), and generation of a DOCX report. A paid licence additionally grants the ability to save aggregate report data to a Supabase account for year-on-year comparison.

Licence scope. Single-employer licence: A non-exclusive, non-transferable licence to use the tool to produce gender pay gap reports for the purchasing employer. May be used by multiple named employees of the purchasing employer under a single account, provided credentials are not shared simultaneously. Bundle licence: As above, plus the Equality & Pay Transparency document pack under the document pack licence terms. Consultant firm licence: A non-exclusive, non-transferable licence to use the tool to produce gender pay gap reports on behalf of client organisations. Each client report may be shared with the client as a deliverable of the consultancy engagement. Firm licences include named-consultant access with row-level-security scoping; credentials must not be shared between consultants. Further commercial terms are set out in the firm licence agreement. Current prices for all tiers are published on the Gender Pay Gap Reporter shop page.

Restrictions. You may not: resell, redistribute or sublicence the tool or its outputs to third parties outside the licence scope; reverse-engineer the calculation engine or DOCX templates; use the tool to process data you are not authorised to process; attempt to infer information about individual employees from aggregate outputs saved by you or any other user; or use the tool in any way that is unlawful or contrary to these terms.

Client-side processing. The tool is architected so that employee data you upload remains in your browser. Your CSV file is parsed and calculated on your device; the raw data is not transmitted to One Point Four West or any third party. Only aggregate metrics (with no individual records) are transmitted to our Supabase database, and only if you choose to sign in and save a report. Full detail is in the Privacy Policy.

Statutory reporting is your responsibility. The Equality Act 2010 (Gender Pay Gap Information) Regulations 2017 place the legal obligation to calculate and report gender pay gap metrics on the relevant employer. One Point Four West provides the calculation engine and report output but does not verify the underlying CSV data and does not review, approve or file any statutory return on your behalf. The employer is solely responsible for ensuring that:

• The CSV data provided to the tool is accurate, complete and covers the correct snapshot date;
• The employee population included matches the statutory definition of "relevant employee";
• The calculation outputs correspond to the statutory definitions before any return is submitted to the government reporting service at gender-pay-gap.service.gov.uk;
• Any narrative accompanying the statutory return is accurate and approved by the appropriate signatory.

Before submitting any statutory return, you should independently verify the outputs against the statutory definitions and seek professional advice where appropriate.

Extended analyses. Ethnicity pay gap, disability pay gap, socio-economic background and job-level analyses are provided for the employer's internal use. At the date of these terms, only the gender pay gap is subject to statutory reporting in the UK. Ethnicity and disability pay gap reporting frameworks have been consulted on but are not yet in force. Outputs from the extended analyses may not align with any future statutory framework and should not be treated as a statutory return.

Split of responsibility. Responsibility for the accuracy of any gender pay gap return divides as follows. You are responsible for the inputs: the accuracy, completeness and lawful sourcing of the CSV data, the correct identification of "relevant employees" under the Regulations, the correct snapshot date, and the accuracy of any narrative or signatory details. One Point Four West is responsible for the calculation engine: that is, for taking reasonable care to implement the statutory methodology correctly and to publish version information for each calculation release. The calculation version applied to any saved report is recorded alongside the report; if the methodology changes materially, a staleness indicator will prompt you to re-run the calculation. The tool does not validate CSV inputs beyond basic structural checks and does not detect business-logic errors in the data you supply. Notwithstanding the above, One Point Four West does not warrant that the tool is free from defect, and liability for any error or omission in the calculation engine is limited as set out in "Limitation of liability" below.

Data retention for saved reports. Aggregate report data saved to your account is retained for up to seven years from the reporting snapshot date to enable year-on-year comparison, matching the typical limitation period for pay-related employment claims. You may delete any saved report or your entire account at any time from within the tool. On deletion of your account, saved reports are permanently removed within 30 days.

Availability. One Point Four West will take reasonable steps to keep the tool available but does not guarantee uninterrupted access. Scheduled maintenance or third-party service outages may affect availability from time to time. In the event the tool is permanently discontinued, licensed users will be given not less than 90 days' notice and the ability to export saved report data.

Sub-processors. The tool uses Supabase (hosted on AWS within the EU) for authentication and aggregate data storage, IONOS for web hosting, and Postmark for transactional email. Sub-processors are set out in the Privacy Policy. One Point Four West will notify licensed users of any material change to sub-processors.

Refunds. Because the Gender Pay Gap Reporter is a digital product delivered immediately on purchase, refunds are not ordinarily available once access has been granted. If you experience a technical issue that prevents you from using the tool, contact hello@onepointfourwest.com and we will resolve it. Nothing in these terms affects your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Limitation of liability. One Point Four West accepts no liability for any loss, claim, cost or damage arising from the use of, reliance on, or inability to use the Gender Pay Gap Reporter, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise. Without limitation, One Point Four West is not liable for: any penalty, fine or enforcement action arising from a gender pay gap return; any loss of profit, loss of business, loss of reputation or loss of data; the cost of correcting, re-filing or withdrawing any statutory return; or any indirect or consequential loss. Any claim arising specifically from an error or omission in the calculation engine is capped at the licence fee paid by you for the Gender Pay Gap Reporter (and, for a perpetual licence, at the one-off fee paid, not an annual subscription equivalent). Any other claim arising under or in connection with the Gender Pay Gap Reporter is limited to the amount paid by you in the 12 months preceding the event giving rise to the claim. The Gender Pay Gap Reporter-specific caps set out in this paragraph apply in place of, and not in addition to, the general liability cap in the Liability section above for all claims arising under or in connection with the Gender Pay Gap Reporter. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Changes to these terms

We may update these terms from time to time. The version number and effective date at the top of this page will change when that happens. For consultancy engagements, the version referenced in the engagement letter is the version that applies to that work, regardless of any later updates. For platform subscriptions, we give firm administrators at least 30 days' prior written notice of any material change, and the change takes effect at the next renewal. If the firm does not accept the change it may terminate at the end of the current paid period with a pro-rata refund of any unused portion.

General

Entire agreement. For consultancy engagements, the engagement letter together with these terms represents the entire agreement between the parties in respect of the work described, and supersedes any prior understanding. For document pack purchases, support services and Gender Pay Gap Reporter licences, these terms are the complete agreement. For diagnostic platform subscriptions, the Platform Agreement together with these terms represents the entire agreement. Each party acknowledges that it has not relied on any statement, representation or warranty not expressly set out in the written agreement between the parties.

Force majeure. Neither party is liable for a delay in performing or a failure to perform any obligation (other than an obligation to pay money) caused by an event outside its reasonable control, including: natural disaster, pandemic, war, civil disorder, industrial action, government action, failure of telecommunications or internet infrastructure, cyber-attack or denial-of-service, or failure of a named sub-processor where the affected party has taken reasonable steps to mitigate. The affected party notifies the other promptly, takes reasonable steps to resume performance, and either party may terminate if the event continues for more than 60 days.

Severability. If any provision of these terms is or becomes invalid, illegal or unenforceable, it is deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the provision is treated as deleted. The remaining provisions continue in full force.

Waiver. A failure or delay by either party in exercising any right or remedy under these terms is not a waiver of that right or remedy, and does not prevent later exercise of it. A single or partial exercise of any right or remedy does not prevent or restrict later exercise.

Assignment and subcontracting. Neither party may assign, transfer or novate its rights or obligations without the other's prior written consent, except that One Point Four West may assign, transfer or novate to a successor entity in connection with a group reorganisation, merger, sale of business or acquisition, on written notice. One Point Four West may use subcontractors (including the sub-processors listed above) to deliver the services but remains responsible for their acts and omissions as if they were its own.

Notices. Written notices under these terms are sent by email to the contact address held on file for the recipient party, copied to hello@onepointfourwest.com for notices to us, and take effect on the next business day after sending. Notices of termination, material breach or claim are additionally sent by recorded delivery to the other party's registered office.

Third party rights. A person who is not a party to these terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of these terms.

Governing law and jurisdiction. This agreement is governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with it, including non-contractual disputes or claims.

Company information. One Point Four West Ltd is registered in England and Wales. Company number: 17094594. VAT number: 515 7060 09. ICO registration number: ZC106734.
Registered office: The Commissioners Building, 4 St Thomas Street, Sunderland, SR1 1NW.

Version 2.0 · Effective 24 April 2026 · Last updated 24 April 2026