Terms

Scope of work

The work covered by each engagement is set out in the engagement letter. If the scope changes materially, we agree an amendment in writing before proceeding. Work falling outside the agreed scope may be charged at the applicable day rate unless otherwise agreed.

Fees

Fees are set out in the engagement letter, either as a fixed project fee or a day rate. A day is up to eight hours of professional time. Travel time exceeding one hour each way may be charged at 50% of the applicable day rate.

Expenses

Reasonable travel and accommodation expenses may be charged where work requires travel outside the local area. Expenses are invoiced at cost and payable under the same terms as professional fees.

Payment

Invoices are issued monthly or at the conclusion of the engagement and are payable within 14 days. Late payments may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998. I reserve the right to suspend work where invoices remain unpaid. Ownership of or licence to work product transfers only once all invoices have been paid in full.

Confidentiality

Both parties treat confidential information received during the engagement as confidential and do not disclose it to third parties without prior agreement, except where required by law. This obligation continues after the engagement ends.

Data protection

Both parties comply with applicable data protection legislation, including UK GDPR and the Data Protection Act 2018. Where personal data is shared as part of the engagement, it is handled only for the purposes of delivering the agreed services.

Where a client or licensed firm uses the One Point Four West diagnostic platform and enters personal data relating to their own clients or employees, One Point Four West acts as a data processor on behalf of the client or firm, who remains the data controller. Processing is carried out solely for the purpose of providing the platform services and in accordance with the client's instructions.

Full details of how personal data is collected, stored and processed are set out in our Privacy Policy.

Independent status

One Point Four West provides services as an independent contractor. Nothing in the engagement creates a relationship of employment, partnership or agency. One Point Four West is responsible for its own tax, National Insurance and business obligations.

Professional judgement

Where an engagement involves investigations, reviews or advisory work, findings and recommendations represent a professional opinion based on the information available at the time. Responsibility for any decisions taken on the basis of those findings rests with the client organisation.

Intellectual property

All work product produced during an engagement, including reports, frameworks, templates, presentations and written documents, is created for the client's use in connection with the specific engagement. On receipt of full payment, the client is granted a licence to use the work product for internal purposes. One Point Four West retains ownership of any underlying frameworks, methodologies or approaches. Work product may not be shared externally or relied upon by third parties without prior written agreement.

Liability

All work is carried out with reasonable skill and care. Liability for any loss or damage arising from an engagement is limited to the total fees paid under that engagement. One Point Four West is not liable for indirect or consequential loss, loss of profit, loss of business or loss arising from reliance on work product by any third party. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Professional indemnity insurance

One Point Four West Ltd holds professional indemnity insurance with a limit of indemnity of £5,000,000 per claim, underwritten by Hiscox Insurance Company Ltd.

Termination

Either party may end the engagement by giving reasonable written notice. Fees and expenses incurred up to the termination date remain payable. Obligations relating to payment, confidentiality, intellectual property, data protection and liability continue after termination.

Free resources and templates

One Point Four West makes certain resources available through this website at no charge, including HR policy templates, template letters, manager guidance documents and the People Function Health Check. The following terms apply to all such materials.

Free resources are provided as general guidance only. They do not constitute legal advice and are not a substitute for professional advice tailored to your organisation's specific circumstances. While care has been taken to reflect current UK employment law and ACAS guidance at the time of publication, employment law changes and every organisation is different.

You are responsible for reviewing, adapting and taking independent advice on any template or resource before using it in your organisation. One Point Four West accepts no liability for any loss, claim, cost or damage arising from the use of, reliance on, or inability to use any free resource provided through this website, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise.

Free resources may not be resold, redistributed or republished without prior written permission. You may adapt them for use within your own organisation.

The People Function Health Check provides an indicative assessment based on the answers you provide. The results are not a professional audit, do not constitute advice, and should not be relied upon as a substitute for a proper review of your people function. One Point Four West accepts no liability for decisions made on the basis of health check results.

Paid document packs

One Point Four West sells customisable document packs through this website. The following terms apply to all paid document pack purchases.

What you receive. Each pack is a set of digital documents generated in your browser using the company details and preferences you provide during the customisation process. Documents are delivered as an immediate download in Word (.docx) and Excel (.xlsx) formats.

Licence. On completion of payment, you are granted a non-exclusive, non-transferable licence to use, adapt and edit the documents within your own organisation. You may not resell, redistribute, sublicence or make the documents (or any adapted version) available to third parties, whether for commercial gain or otherwise, without prior written permission from One Point Four West.

Not legal advice. Document packs are provided as practical HR templates and general guidance. They do not constitute legal advice and are not a substitute for professional advice tailored to your organisation's specific circumstances. While care has been taken to reflect current UK employment law and ACAS guidance at the time of publication, employment law changes and every organisation is different. You are responsible for reviewing, adapting and taking independent advice on any document before using it.

Accuracy of information. The documents are generated using the information you provide during the customisation process. One Point Four West is not responsible for errors or omissions in the generated documents that result from incorrect or incomplete information entered by the purchaser.

Refunds. Because document packs are digital products delivered immediately on purchase, refunds are not ordinarily available once the customisation and download process has begun. If you experience a technical issue that prevents you from accessing or downloading your documents, contact hello@onepointfourwest.com and we will resolve it. Nothing in these terms affects your statutory rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Limitation of liability. One Point Four West accepts no liability for any loss, claim, cost or damage arising from the use of, reliance on, or inability to use any document provided as part of a paid document pack, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise. Liability is limited to the amount paid for the document pack. Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Payment and VAT. Document packs purchased through this website are paid for online at the point of purchase via Stripe. Consultancy engagements and support services arranged outside the website are invoiced separately under the payment terms set out above. All prices are displayed exclusive of VAT. VAT at the prevailing rate will be calculated and added at checkout. One Point Four West is VAT registered. One Point Four West does not receive or store your payment card details.

Support and guided services

Some document packs are available with support tiers that include email correspondence and video calls via Microsoft Teams. The following terms apply to these services in addition to the document pack terms above.

What is included. The Toolkit + Support tier includes a fixed period of email Q&A and a single video call. The Guided tier includes a longer period of email and call support, a kick-off call and a mid-point check-in. The specific inclusions for each tier are set out on the product page at the point of purchase.

Scope. Support services are limited to guidance on the use and application of the purchased document pack within your organisation. They do not constitute a full consultancy engagement and do not include drafting bespoke documents, attending meetings on your behalf, or providing formal legal advice. If your needs go beyond the scope of the support tier, One Point Four West may suggest a separate consultancy engagement.

Support period. The support period begins on the date of purchase and runs for the duration specified in the tier. Unused call time or email entitlements do not roll over or carry forward beyond the support period.

Scheduling. Video calls are conducted via Microsoft Teams and scheduled by mutual agreement during the support period. Reasonable notice is required for rescheduling. Calls are not recorded unless explicitly agreed in advance by both parties.

Not legal advice. Guidance provided during support calls or email correspondence represents a professional opinion based on the information available at the time. It does not constitute legal advice. Responsibility for any decisions taken on the basis of that guidance rests with the purchaser.

Refunds. Because support services are purchased alongside a digital product and the support period begins immediately, refunds are not ordinarily available once the support period has begun. If you have not used any support services and wish to downgrade to the Toolkit tier, contact hello@onepointfourwest.com within 48 hours of purchase and we will arrange a partial refund of the difference. Nothing in these terms affects your statutory rights.

Limitation of liability. The liability limitations set out in the paid document packs section above apply equally to support and guided services. Liability for support services is limited to the amount paid for the relevant tier.

Diagnostic platform

One Point Four West provides a web-based diagnostic platform for conducting structured HR and people assessments. Access is granted to authorised users as part of a consultancy engagement or under a separate platform licence. The following terms apply to all use of the diagnostic platform.

Access and accounts. Each user is assigned an individual account with login credentials. Account credentials must not be shared with others. You are responsible for maintaining the security of your account and for all activity that occurs under it. One Point Four West may suspend or terminate access where there is a reasonable belief that credentials have been compromised or terms have been breached.

Licence. On being granted access, you receive a non-exclusive, non-transferable licence to use the platform for the purpose of conducting client assessments within your organisation. You may not sublicence, resell or provide access to third parties without prior written agreement from One Point Four West.

Your data. Client records and diagnostic assessment data you enter into the platform remain your data. One Point Four West does not claim ownership of it. One Point Four West acts as a data processor for client data entered by users, processing it solely for the purpose of providing the platform services. You are responsible for ensuring you have an appropriate lawful basis for any personal data you enter into the platform.

Sub-processors. The platform uses Supabase (hosted on Amazon Web Services infrastructure within the EU) for data storage and authentication. By using the platform, you acknowledge the use of this sub-processor. One Point Four West will notify users of any material change to sub-processors.

Availability. One Point Four West will take reasonable steps to keep the platform available but does not guarantee uninterrupted access. Scheduled maintenance or third-party service outages may affect availability from time to time.

Acceptable use. You agree not to use the platform for any unlawful purpose, to attempt to access data belonging to other firms, to reverse-engineer or extract the underlying software, or to introduce malicious code or interfere with platform operations.

Intellectual property. The diagnostic frameworks, assessment structures, scoring methodologies and platform design are the intellectual property of One Point Four West. Your licence to use the platform does not transfer ownership of any of these. Output reports generated from the platform may be used within your organisation.

Termination and data. On termination of a platform licence or consultancy engagement, access to the platform will be revoked. Client assessment data will be retained for up to 90 days following termination to allow for data export requests, after which it will be permanently deleted. User account data will be deleted within 30 days of account closure. To request earlier deletion or data export, email dpo@onepointfourwest.com.

Limitation of liability. The platform is provided as a professional tool to support structured assessment. Diagnostic results represent a structured summary of the information entered by the user and do not constitute legal, financial or regulatory advice. One Point Four West accepts no liability for decisions made on the basis of diagnostic outputs. The general liability limitations set out elsewhere in these terms apply equally to platform use.

General

For consultancy engagements, these terms together with the engagement letter represent the entire agreement between the parties. For document pack purchases and support services, these terms apply from the point of purchase. For diagnostic platform access, these terms apply from the date access is granted. This agreement is governed by the laws of England and Wales.

One Point Four West Ltd is registered in England and Wales. Company number: 17094594.
Registered office: The Commissioners Building, 4 St Thomas Street, Sunderland, SR1 1NW.

Last updated: April 2026