Document pack

Flexible Working Pack

ERA 2025 changed the rules. Requests now come in from day one, refusals need to pass a reasonableness test, and most managers don't know their obligations. This covers the request, the discussion, the decision, and the appeal.

Customised to you

All documents pre-filled with your company name, contacts and specific details.

ERA 2025-ready

Built for the new reasonableness test and mandatory consultation requirements coming in 2027.

Plain English

Clear, jargon-free language that employees and managers can actually follow.

Tribunal-ready process

Refusal letters prompt you to document your assessment and alternatives. Appeals governance specifies who can hear an appeal and their authority to overturn.

What's included (13 customised documents)

  • 📄 Flexible Working Policy (ERA 2025-ready)
  • 📄 Leaders' Guidance (handling requests, common pitfalls, what reasonable means)
  • 📄 Flexible Working Request Form
  • 📄 Acknowledgement Letter
  • 📄 Discussion Meeting Record
  • 📄 Approval Letter (with contractual variation)
  • 📄 Refusal Letter (structured assessment process: evidence reviewed, impact assessed, alternatives considered, appeals governance)
  • 📄 Alternative Arrangement Offer
  • 📄 Trial Period Agreement (early termination governance: legitimate operational reason required, confirmed in writing)
  • 📄 Appeal Acknowledgement Letter
  • 📄 Appeal Outcome Letter (Upheld)
  • 📄 Appeal Outcome Letter (Not Upheld)
  • 🔒 Secure payment via Stripe
  • Written by a Chartered FCIPD professional
  • Instant download after customisation

Need hands-on support?

If you need help designing flexible working arrangements, managing complex requests, or building a broader people operations framework, get in touch.